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Do you pick up the items after my event? Or do I need to drop the items off?Tables, chairs, and large furniture items will be picked up. The pick up fee $25. Other items have the option of pick up and drop off. Drop off is no charge.
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What is required to rent supplies and decor?You must be 18 years of age or older with a valid debit or credit card. A down payment of 50% of the total rental amount for the item(s) is due immediately to reserve your item(s).
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When is the remaining balance of the rental fee due?The remaining balance of the rental fee is due 14 days before the pick up/delivery date. An invoice is emailed to you with the remaining balance. You may pay it as soon as you receive the invoice with a credit or debit card. You can pay online or by phone. If you choose setup or delivery those fee's will also be added to the invoice.
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What are the pick up and delivery options?Yes, we deliver for a fee depending on how far the distance of the location is from our warehouse located in Minneapolis. Fee's range from $0 to $100 depending on the qty of items and location of delivery address. Pick up is free and available the same day as the reserved day.
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Is there a deposit or down payment required to rent items?Yes. A down payment of 50% of the total amount is due immediately to reserve your item(s). A credit or debit card is required to pay the deposit/down payment.
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Can I get a refund if I cancel my event?COVID19 Related Cancellations You will be granted a full refund if you can provide proof your event was cancelled due to COVID19. Venue cancellation letters or emails, Doctors notice, etc., is accepted cancellation documentation. General Cancellations If you cancel 45-60 days before your scheduled pick up/delivery of the item you rented a 50% refund of your down payment will be issued If you cancel 90 days prior to your pick up/delivery date a 100% refund of your deposit will be granted.
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Is set up of Decor and Supplies included?No. Set-up is optional and fee's very. Read the product description for the specific item and it will show how much the set up fee is.
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